ITS Servers & Services

Discovery & Web Development

4 full time employees

• Library Website design, development and training using OmniUpdate Campus Content Management System
• Partner and Grant Website design and development using standard, non-Student Computing Services (SCS) development tools  (i.e. Western Waters, Western Soundscape, Mountain West Digital Library, Utah Digital Newspapers, Hidden Waters, UAIDA, etc… in collaboration with Application Development)
• Library and partner blog design, development and training using Wordpress Content Management System
• Discovery layer (Primo) for University of Utah Libraries and Mountain West Digital Library:
  • Design
  • Back Office architecture
  • Development
  • Maintenance
  • Harvesting
  • Normalization rule-set creation
  • Mapping and code table configuration
  • Troubleshooting, training and support
• ILS (Aleph) system support and training
• Library Subject Guides (LibGuides) design and support
• Library Social Media accounts creation, maintenance and content creation in collaboration with External Relations (currently: Facebook, Google+, Youtube, Flickr, Instagram)
• Graphic Design and Large-format printing services for Promotional and Directional library materials
• Usability Lab
• Staff Intranet design, training and support

Application Development

6 full time employees

• EZproxy (Remote Access System) 15k+ resources
• Database of Databases
• E-ticket systems
• store.lib.utah.edu
• Harvesters
• CDM development
• SIMP Tool
• Librarian Leave 
• Human Resources
• Hydra/Fedora Development
• Form Tools
• Eccles Database of Databases
• Epubs.utah.edu
• utahindians.org/hiddenwater.org/mwld.org/westernsoudscape.org (in collaboration with Discovery & Web Development)
• openbook.lib.utah.edu
• Library scheduling system
• Media streaming
• Uskiis/far/CDM integration
• Deskstats/computing stats
• Community outreach forms
• Custom programing for library sites

System Development

4 full time employees

• Install, maintain, and manage servers running programs used by web development and application development teams.
  • 25 Linux Server
  • 10 Windows
  • CONTENTdm
  • Digital Newspapers
  • Automatic Retrieval System
  • E-Reserves
  • Library Catalog and Discovery System (Aleph/Primo)
  • SharePoint Intranet
  • Active Directory
  • Rosetta
  • LAMP/OmniUpdate Environment for main website
  • Large Array Storage (100 TB)
  • Backup 100+ TB of data on a regular basic (CommVault)
  • Active monitoring for outages and security issues
  • 90 TB of cloud storage in UIT Cloud services

Mac Group

6 full time and 3 part time employees

Servers and workstations:

• OS X Computers - 700-800
• OS X Servers – 16
• OS X Terminal Servers – 19
• Staff Laptops – 40
• Staff Checkout Laptops – 2
• Student Checkout Laptops - 24 (6 Marriott Library, 18 Athletics)
• Laptop Cart Classroom – 24
• Student Checkout iPads – 10
• Student Checkout Androids – 10

Paid Support for the following University Dept:

• Vice President for Research
• Writing Center
• Athletics
• Honors College
• LEAP Program

Services:

• License Servers
  • KeyServer, backed and administration. used by multiple groups on campus (Eccles, School of Business, College of Fine Arts, etc.)
  • Quark License Administrator
  • Sibeilius
  • AutoCAD
  • iTunes U, backend and administration
  • Media Steaming, wowza media server and media storage.
  • ADA Servers, Kurzwiel 3000
  • Terminal Server, Aqua Connect 100 Licenses
  • Kiosks, in Marriott Library, Union, Burbidge Labs
  • Presentation, Marriott Library, DSL
  • Media Exhibits, Marriott Library, Various Locations
  • Media Cluster - 16 Machine Compressor Encode
  • Mobile Device Management, Absolute Software, Staff and checkout student mobile devices, in near future students personal devices.
  • Live Broadcasting, IT & Mac Mgrs, miscellaneous others
  • OS X Development - Open Source tools, in house applications, XHooks, setdisplay, multiple scripts, etc.
  • iOS Development - University Press Hiking Application
  • Campus Mac Managers, organize/present monthly meeting, web site, campus support, etc.
  • Profiles - UMail, VPN, Uconnect, 802.1x at Login, Mobile Account Cached Credentials
  • OS X Wireless Printer Installer

PC Group

7 full time and 2 part time employees

Services:

• Manage 500+ student and classroom PCs with both Windows and Linux in multiple buildings on campus
• Manage 300+ staff desktops and laptops
• Manage 100+ software applications
• Manage special use software and hardware for scanners, disabled students and library special projects
• Install class software for scheduled classes and student course work
• Answer trouble tickets and phone calls when users have problems with our systems or software
• Manage the Ulteo remote software service with currently 25 concurrent users being upgraded to 100
• Manage the building and remote labs networks of 70+ switches and routers
• Manage printing for staff and computers labs that ties into the campus pay-for-print system
• Manage security cameras in the outer computer labs
• Manage web printing for printing from unmanaged tablets, phones and laptops
• Help Manage library email lists
• Help Manage Student and Staff Checkout Laptops and Tablets

Physical Servers:

• 4 Windows domain controllers
• 2 Print servers
• Class software file server
• Imaging server
• Network monitoring and stats gathering server
• DHCP, PXE and web documentation server
• Virtualization host server
• 2 offsite backup servers
• 4 Ulteo virtualization host servers

Virtual Servers:

• 7 virtual domain controllers
• Virtual licensing server
• Virtual printer tracking server
• Virtual MyPrint server for printing from any device
• 6 virtual Ulteo servers soon to be 20+

Student Computing Services

6 full time and 40+ part time employees.

• Supports1100+student and staff computers.
• Supports and staffs three computer labs outside of the Library.
• Supports and staffs the Knowledge Commons- used by 3-5,000 students and patrons on an aver- age day.
• Full SCS Overview