Confluence & Jira Cloud Support
Getting help with the new Atlassian Cloud versions of Confluence and Jira.
Where to find support
With the migration to Atlassian Cloud, official product documentation is now maintained directly by Atlassian. Their support site is the most complete and up-to-date resource for how to use the new versions of Confluence and Jira. Which includs step-by-step guides, tutorials, and troubleshooting for features you'll use every day.
We recommend starting there whenever you have a question about how something works in the new systems.
Confluence Cloud
Atlassian's official Confluence Cloud documentation covers everything from creating your first page to managing spaces, permissions, and integrations.
Start here:
- Confluence Cloud Documentation Home — the main hub for all Confluence Cloud help articles
- Navigating Confluence Cloud — a good first stop if you're new to the Cloud version
- Create and edit pages — the basics of working with content
- Organize your work with spaces — how spaces work in the Cloud version
- Confluence Cloud community forum — where users ask and answer questions
Jira Cloud
Atlassian's official Jira Cloud documentation covers creating and managing tickets, projects, workflows, dashboards, and more.
Start here:
- Jira Cloud Documentation Home — the main hub for all Jira Cloud help articles
- Get started with Jira Cloud — a good first stop if you're new to the Cloud version
- Create and manage issues — the basics of working with tickets
- Jira Cloud community forum — where users ask and answer questions
Video tutorials
If you learn better from video than from written documentation, Atlassian also maintains:
- Atlassian University — free courses and learning paths on Confluence, Jira, and other Atlassian products
- Atlassian YouTube channel — short how-to videos and product walkthroughs
What's changing in the new versions
Some features may look or work differently in the Cloud versions compared to what you're used to. Atlassian's documentation on what's new is helpful for orienting yourself:
Still need help?
For questions specific to how our library uses Confluence and Jira, including permissions, project setup, or access issues, please use the Jira/Confluence Eticket Form.
For questions about how the products themselves work, Atlassian's documentation is the fastest path to an answer.