refund Policy

  1. Scope
    1. This policy governs refunds for fees, purchases of items, or payment of services from the J. Willard Marriott Library.
  2. Definitions
    1. Fine: a monetary amount incurred for items that have been returned past their due date. Money collected as a fine is paid to the University of Utah, not to the Marriott Library.
    2. Lost Item Processing Fee: a fee that reflects the cost to process an item in the Marriott Library’s collection. This includes but is not limited to, ordering a new item, adding Library markings to an item, adding a barcode, and adding or updating the item into the catalog.
    3. Lost Item Replacement Fee: a cost to replace lost items. Lost Item Replacement Fees reflect the actual or average cost of replacing particular items.
  3. Policy
    1. In general, the Library will replace defective items purchased, but will not refund money.
    2. Original receipts or the sale history in the point of sale system must be present and include: 
      1. Date of purchase
      2. Item purchased
      3. Amount
    3. Refunds can only be given using the same method that payment was made with (i.e. check, credit or debit card etc.)
      1. If payment was made using a credit or debit card, refunds must be issued to the card that was used when payment was made.
  4. Procedures
    1. Fines and Fees for Lost Items
      1. Fines are never reimbursed.
      2. If an item is found and returned within 30 days following payment of replacement costs, the Lost Item Replacement Fee may be refunded. Any associated processing fees are not refundable. 
      3. No refunds are given after 30 days from the date of payment.
    2. Library space rentals 
      1. Reservation charges are refundable if the cancellation is submitted more than 24 hours before the reserved event time.
      2. If the event is cancelled less than 24 hours before the schedule time, the full amount is charged and no refund is given.
    3. Digitized materials
      1. No refunds are given, but defective scans will be replaced.
      2. If the source document is flawed, the purchase price may be reduced at the discretion of the library.
    4. Library Book Sale 
      1. All sales are final. No refunds are given.
    5. Book Arts Workshops 
      1. No workshop deposit refunds are given but credit may be given toward attendance at future workshops in accordance with the Book Arts Workshop Signup & Refund Policy.
    6. Book Arts Program Supplies
      1. No refunds are given, but defective merchandise will be replaced.
      2. Requests to replace defective merchandise must be made within 7 days of the original purchase.
    7. Library Store 
      1. No refunds are given, but defective merchandise will be replaced.
      2. Requests to replace defective merchandise must be made within 7 days of the original purchase. 
    8. Copy and Printing
      1. No refunds are given, but defective copies will be reprinted.
      2. If a poster print source document is flawed, the purchase or reprint price may be reduced at the discretion of the library.
    9. 3D Printing
      1. No refunds are given, but defective prints as a result of machine error will be reprinted.
    10. Vending Machines 
      1. Refunds for machine problems or defective products may be requested by contacting the vendor support number located on the vending machine.
    11. Online and Online Rare Sales 
      1. Library items are sold through Alibris.com and any refunds are subject to their return and refund policy
    12. Library Partners 
      1. Refunds for library partners are handled through their procedures and policies.
    13. Miscellaneous 
      1. Refunds for payments for items or services not listed may be provided at the discretion of the Marriott Library Associate/Assistant Deans.
  5. Policy References
    1. Marriott Library Fines and Fees Policy
    2. Book Arts  Workshop Signup & Refund Policy
  6. Policy Owner
    1. Library Operations
  7. History
    1. Current Version: January 23, 2012
    2. Revised March 11, 2020
    3. Revised February 27, 2024
    4. Approved by Executive Committee March 11, 2024

 

Note: Policies should be reviewed at minimum every three (3) years.